Lauder Institute News

T-Mobile and Sprint have been trying to tie the knot for years – and the third time may not be the charm, despite a friendlier regulatory environment.

Retailers lose billions every year because of fraudulent merchandise returns. How can they weed out problem customers without alienating the good ones?

GM’s highly-lauded CEO described her road to the top and talked about where she’s steering the company at the recent Wharton People Analytics Conference.

AI cannot replace the power of a human smile in customer engagement, and the chief differentiators for excellence are training and culture, Tom Peters says in his new book.

A new book about empathy finds that the idea of putting oneself in another’s shoes is changing, but still offers many rewards for individuals and organizations.

From a device to prevent glaucoma-related blindness, to a beauty ritual from ancient India, to a competitive penny-wagering mobile game, startups recently battled for $135,000 in cash and prizes.

When facing adversity, favorites are more likely to walk away than underdogs, new Wharton research finds. The reason: potential embarrassment over not meeting expectations.

New digital technologies are redefining the banking and financial services ecosystem. To stay ahead, banks and fintechs globally must leverage each other’s strengths.

The U.S. ban on exports to China’s ZTE is justifiable, but a balance needs to be found to protect trade and technological development, experts say.

As e-commerce competition gathers pace in India, players increasingly are looking to get the wallet share of online grocery buyers.