Knowledge@Wharton

CEOs who go long in their outlook have natural allies among institutional shareholders.

Is the theater ticket subscription service an offer you can’t refuse – or too good to be true?

A possible breakthrough in the “Golden State Killer” case thanks to DNA samples from a genealogical testing service has prompted calls for stricter protection of personal genetic data.

Hollywood once ruled the world with must-see movies and the in-theater experience, but many now opt to “Netflix and chill” at home. Can the industry adapt?

The lasting legacy of Facebook’s Cambridge Analytica scandal is the politicization of personal data privacy that will surely intensify, writes Wharton Dean Geoffrey Garrett in this opinion piece.

T-Mobile and Sprint have been trying to tie the knot for years – and the third time may not be the charm, despite a friendlier regulatory environment.

Retailers lose billions every year because of fraudulent merchandise returns. How can they weed out problem customers without alienating the good ones?

GM’s highly-lauded CEO described her road to the top and talked about where she’s steering the company at the recent Wharton People Analytics Conference.

AI cannot replace the power of a human smile in customer engagement, and the chief differentiators for excellence are training and culture, Tom Peters says in his new book.

A new book about empathy finds that the idea of putting oneself in another’s shoes is changing, but still offers many rewards for individuals and organizations.